Return Policy for Nikitis Solutions

At Nikitis Solutions, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not entirely happy with your purchase, our Return Policy outlines the conditions and process for returns and refunds.

1. Eligibility for Returns

We accept returns on the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• A return request must be initiated within 14 days of receiving the product.
• Proof of purchase (receipt or order number) is required for all returns.

2. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products
• Digital products (e.g., software, downloadable files)
• Services once they have been provided
• Items purchased on clearance or sale
• Any item that has been used, altered, or damaged by the customer

3. Process for Returning Items

If you wish to return an item, please follow these steps:

1. Contact Us: Email our customer service at [Insert Contact Email] within 14 days of receiving your product, providing your order number and reason for the return.
2. Approval: Once your return request is approved, you will receive instructions on how to send the item back to us.
3. Return Shipping: The customer is responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item shipped).

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted unless the return is due to our error.
• Refunds for digital products or services are not available unless there is a technical issue caused by us.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [Insert Contact Email] within 14 days of receiving the product.

6. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or credit card account.
2. Contact your bank or credit card provider, as it may take some time before your refund is officially posted.
3. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].

7. Return Address

Please ship returns to the following address: Nikitis Solutions
700 Gitzels Street, Yellowknife, NT, Canada, Northwest Territories
Phone: 613-879-7402

8. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be posted on our website with the updated effective date.

For any questions or concerns regarding our Return Policy, please contact us at:

Email: hello@nikitis-solutions.ca
Phone: 613-879-7402
Address: 700 Gitzels Street, Yellowknife, NT, Canada, Northwest Territories

By purchasing from Nikitis Solutions, you agree to this Return Policy.